Dog Walking and Pet Sitting: Policies and Procedures

Dog Walking - Pet Sitting
Bend, Oregon
503.913.6593
onedog_twodogs@yahoo.com

One Dog Two Dogs Old Dogs New Dogs LLC

Policies and Procedures
1) Liability Policy:
One Dog Two Dogs et al. and employees agree to provide services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against One Dog Two Dogs et al. or its employees, unless arising from gross negligence on the part of One Dog Two Dogs et al.

One Dog Two Dogs et al. cannot be held responsible for dogs that cause damage to furniture, carpet, flooring/woodwork, walls, etc. while walker is not present.

One Dog Two Dogs et al. cannot be responsible for dogs that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.

One Dog Two Dogs et al. cannot be responsible for any complications dogs may suffer or actions of dogs while they are unattended.

One Dog Two Dogs et al. or its employees shall not be held responsible for the loss, injury, death, or actions of any dog that the client has let outside or has instructed the walker to allow outside while walker is not present. This includes dogs with doggie doors and outdoor dogs.

The client understands that all dogs must have a veterinarian and must be up to date on the rabies vaccination. Client agrees to reimburse One Dog Two Dogs et al. for all costs (including, but not limited to, medical care and lost wages) associated with contracting any ailments while exposed to dog(s).

One Dog Two Dogs et al. does not accept aggressive dogs. Client agrees to be responsible for all costs (including, but not limited to, medical care, attorney fees, etc) if client’s dog should bite another person or animal.

One Dog Two Dogs et al. will not walk unruly or untrained dogs or dogs that choke themselves on their leash. All dogs must be walked on a leash, no exceptions.

One Dog Two Dogs et al. does not diagnose, or make therapy decisions, nor does it offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian.

One Dog Two Dogs et al. will not be responsible for any keys the client has asked to be mailed.

Client is responsible for making arrangements for snow removal. Visits may not be made in snow covered driveways and/or walkways because of safety concerns.

2)   Cancellation Policy:  Cancellations for regular walking must be received within 24 hours of scheduled visit in order to be credited for the daily walk fee. Cancellations with less than 24 hours notice may be charged at the full rate.

Cancellations for lengthy overnight pet sitting must be made 10 days prior to the scheduled stay for full credit of the fee. Cancellations made less than 10 days prior to scheduled overnight stay will be charged 50% of the full rate. One Dog Two Dogs et al. reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

3)   Personal Emergencies: In the event of personal emergencies or illnesses, One Dog Two Dogs et al., will notify client as promptly as possible. Fees for missed walks will either be applied to future walks or refunded.

4)   Termination: If client wishes to terminate all dog walking services with One Dog Two Dogs et al., client will make these wishes known in writing.

5)   Business Hours:  Business and visiting hours fall between the hours of 8 a.m. and 6 p.m. Monday – Saturday, with an exception for an occasional Sunday. Services are usually completed during this time unless we are behind schedule. One Dog Two Dogs et al. will not accept time specific calls as we cannot guarantee specific times accurately. A one hour window is acceptable.

6)   Bad Check Policy:  A $30 fee is assessed on all returned checks. All fees are due promptly and must be paid via cash or money order only.

7)   Emergencies:  Client agrees to authorize One Dog Two Dogs et al. to handle any emergencies that may arise. One Dog Two Dogs et al. will make every effort to contact client. In the event client cannot be contacted, client authorizes One Dog Two Dogs et al. to use their best judgment and to be available at an hourly rate of $30 to oversee the circumstances.

One Dog Two Dogs et al. requires you to have a responsible party to take care of your dog(s) in the event of unforeseen circumstances such as illness and in the event of inclement weather or a natural disaster. It is best your emergency contact is a neighbor so they can reach your home. One Dog Two Dogs et al. is not responsible for dogs in these circumstances.

8)   Inclement Weather Policy:  In the best interest of both your dog and One Dog Two Dogs et al., 1 hour walks will not occur if the temperature is below 20*F or above 95*F, or high winds or heavy rain prevent normal walking conditions. In the event of any of these conditions, your dog will be given a potty break and the rest of the time will be spent playing indoors.

9)    Payment Arrangement:  Payment is expected before services are rendered. In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied monthly.